Shipping policy

All orders are processed as quickly as possible to ensure your products reach you without unnecessary delay. Once an order is placed, our team carefully prepares and packages your hair extensions to maintain their quality during shipping.

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. During periods of high demand, processing times may be slightly longer, but we always aim to ship orders as quickly as possible.

Shipping Time

After your order has been processed and shipped, delivery times may vary depending on your location and the shipping method used.

Estimated delivery times are usually 3–7 business days for most regions. International shipping may take slightly longer depending on customs procedures and local delivery services.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as courier delays, weather conditions, or customs processing.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. This allows you to follow your package and see the estimated delivery date.

If you do not receive a confirmation email within a few days after placing your order, please check your spam or junk folder. You can also contact our support team for assistance.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. The final shipping price will be clearly displayed before you complete your purchase.

From time to time, we may offer special promotions or free shipping offers, which will be communicated on our website or through promotional campaigns.

Delays & Unexpected Issues

While we always strive to deliver orders within the estimated time frame, occasional delays may occur due to factors beyond our control. These may include courier delays, customs inspections, or peak seasonal demand.

If your order is significantly delayed, we encourage you to contact our customer support team so we can assist you in locating your shipment.

Incorrect Shipping Information

It is important that all shipping information provided at checkout is accurate and complete. Nordly Hair cannot be held responsible for orders shipped to incorrect addresses if the information provided by the customer was inaccurate.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible so we can attempt to correct it before the order is shipped.

Lost or Damaged Packages

If your package is lost during shipping or arrives damaged, please contact us immediately with your order number and photos of the package if applicable. Our team will work with the shipping provider to investigate the issue and find the best possible solution.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please feel free to contact our support team. We are always happy to help and ensure your experience with Nordly Hair is smooth and enjoyable.